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Public Regulations of use


 

The Prefect of the Region Provence-Alpes-Côte d'Azur,
Prefect of Bouches-du-Rhône

Considering the provisions of the Civil Code;
Considering the provisions of the Criminal Code and in particular Article R610-5 concerning the violation of prohibitions or breach of obligations imposed by order of police;
Considering the provisions of the Code of Criminal Procedure and in particular Article 529-3 and following provisions relating to certain offenses to the police of public land transport services;
Considering the Ordinance No. 2010-1307 of 28 October 2010 on the legislative part of transport code;
Considering Article L410-2 of the Commercial Code;
Considering Articles L3511-7 and R3511-1-1st and 2nd of the Code of Public Health, complemented by the circular of 29 November 2006 on the prohibition of smoking in areas of collective purpose;
Considering all the directives 70/156/EC of 6 February 1970 and 2001/85/EC of 20 November 2001, Law No. 2005-102 of 11 February 2005, Decree No 2003-425 of 9 May 2003 and 2006-138 of 9 February 2006, orders on 2 July 1982, 18 January 2008 and 13 July 2009, relating to the accessibility of public transport vehicles for people with disabilities and reduced mobility;
Considering Law No. 45.3.163 of 15 July 1845 on the Railway Police;
Considering Article 3 of Ordinance No. 45-918 of 5 May 1945 on the appointment of offense reporting officers by passenger transport companies to report violations of police transport services;
Considering Law n ° 82-1153 of 30 December 1982 on the orientation of inland transport;
Considering Law No. 95-73 of 21 January 1995 and in particular Chapter II, Decree No. 96-926 of 17 October 1996, and the implementation circular of 22 October 1996, in that they are the provisions relating to the prevention of insecurity by video surveillance;
Considering Decree No. 730 of 22 March 1942 laying down public administration of the police, security and operation of railways of general interest and of local interest;
Considering Decree No. 50-780 of 24 June 1950 establishing the Transport  Autonomous Authority of the City of Marseille - Régie Autonome des Transports de la Ville de Marseille (RATVM) and the specifications annexed thereto;
Considering Decree No. 85-891 of 16 August 1985 concerning urban transport of persons;
Given the decision of the Municipal Council of Marseille dated 23 June 1986 transforming RATVM to RTM;
Given the decision of the Community Council of the Urban Community of Marseille Provence Métropole 10 December 2010 approving the rules of procedure of the RTM which gives the latter the use of urban public transport of passengers on the territory of the Urban Community as well as other primary and accessory activities;
Considering the order n°98-004 of 15 January 1998 laying down the rules of operation of the Public Transport Authority of the City of Marseille - Régie des Transports de Marseille;
Considering the prefectoral order dated July 7, 2000 creating the Urban Community of Marseille Provence Métropole and leading, effective December 31, 2000, the full substitution to the City of Marseille as organizing authority of urban transport services of RTM;
Considering the municipal order No. 03-023 on found objects whose owners are not known;
ON proposal of the Secretary General of the Prefecture of the Bouches-du-Rhône:

ARTICLE 1: PURPOSE AND SCOPE

1.1    This Public Regulation defines the operating conditions in which travelers can use transport services operated by the Public Transport Authority of the city of Marseille, transport network operator established as Public Industrial and Commercial Establishment which the Urban Community of Marseille Provence Métropole is the Organizing Authority.
It complements the legal and regulatory texts in force also.
It determines the rights and obligations of travelers.
Non-compliance with these obligations, if strengthened or supplemented, as transitory or permanent, on government decision particularly in the context ofsecurity measures, constitutes a violation of this regulation.
Its provisions are applicable to all services and lines of RTM transport network. Thus, for a person to be in the right of way, facilities and RTM vehicles, all constituent networks, implies acceptance of these rules and respect, in all circumstances, the requirements it determines.

1.2    At the purposes of this Public Regulation, transport networks operated by the RTM are:
- The network of buses and other unguided vehicles, in its own site, it operates directly, or indirectly by entrusting the transportation to a service subcontractor in charge of the service on the line;
- It operates directly the metro network,;
- It operates directly the tramway network.

1.3    The provisions of this Public Regulation apply to:
- Persons in the rights-of-way and facilities of the RTM;
-    Persons in vehicles or cars and using regular service of transport networks operated directly or indirectly by the RTM;
-    Persons using special duty, off school bus and transporting children, the transportation services provided directly by the RTM or one of its subcontractors on behalf of a client with which the RTM will be contracted in reference to this Regulation.

1.4    The relay parking operated by the RTM are governed by operating rules distinct and autonomous of this present Regulation, leading to its display entirety or by extracts in each parking involved.

1.5    The transport service upon request reserved for disabled persons is governed by operating rules distinct and autonomous of the present Regulation, communicated to the assigned.

1.6    The purchase of RTM ticket authorizing the use of multimodal networks other than the RTM does not entail the obligation to respect this Regulation during these trips outside RTM networks, each transport operator determines its own public regulation of operation.
Similarly, a traveler who acquired his multimodal transport ticket from another transport operator is subject to this Public Regulation of operating during his travels on the RTM network or because of its presence in the rights-of-way and in the facilities of the latter.

ARTICLE 2: CONDITIONS OF CARRIAGE

2.1     Access to vehicles

2.1.1     Bus Network

Excluding special provisions giving rise to the display at breakpoints and in vehicles, all the stops are optional. Accordingly:
    - Travelers wishing to get into a car are required to request the stop of the vehicle in which they wish to take place, reaching out frankly and early enough to be seen in a timely manner so that the driver is able to safely stop the vehicle.
Access from inside the bus, after purchase of the ticket if necessary, and after validation of the ticket, mandatory and consistent regardless of the valid ticket used, travelers head back to facilitate the growth of others and not to obstruct the driver's visibility.
    - Travelers wishing to leave the car are required to apply through the buttons arranged for this purpose in vehicles soon enough so that the driver is able to stop safely his vehicle.

2.1.2    Metro and Tram Networks

Trains in passenger service perform routinely stop at each station.
For reasons of operation, safety or security, a train can be brought not to mark off one or more stations. This information is made to the attention of travelers in the last station served by audible announcement and before the closing of the doors of the train to allow passengers to go down if they wish.
To facilitate exchange operations and reduce downtime, travelers wishing to enter the vehicle give priority to travelers wishing to leave the vehicle. They stand back and stand aside the doors, not in front of the latter not to be an obstacle to the descent.

2.1.3    Travelers should, when they see incidents or accidents in rights-of-way, facilities and vehicles, report directly to the operating personnel.
In the metro stations, this information may be made by traveler alarm telephone.

2.2    Reserved Seats - Priority Passengers

2.2.1    In each car, four numbered seats are reserved in the following order, to:
1. Travelers holding a "disability card";
2. Travelers holding a "priority card for people with disabilities";
3. Pregnant women;
4. Travelers with one or several children under the age of 4 years;
5. Travelers aged over 75 years;

2.2.2    When these places are unoccupied, they may be used by other travelers, they yield immediately to the beneficiaries upon request directly or indirectly via the operating personnel.
The numbers of these places serve, in case of dispute, to determine the order in which they should be released, starting with the lowest number.

2.2.3 More generally, travelers with no priority are advised to give the reserved places they could occupy to the elderly for whom a trip in standing position is particularly painful.

2.3    Transport and consumption of food

2.3.1    The food must be transported under conditions which prevent any risk of damage and dirt in the network.

2.3.2    Consumption of foods are not tolerated on the RTM networks, except for food purchased from commercial shops or in vending machines in the bus connection stations and in the metro stations.
Consumption must be done "over the counter" or in the immediate vicinity of the vending machine, and in any event before entering the vehicle.

2.4    Transport of animals

2.4.1    In general, animals are prohibited on the entire RTM network.

2.4.2    Various exceptions derogate from the general prohibition:

2.4.2.1    The guide or assistance dogs accompanying passengers holding a disability card are accepted. They are leashed (up to 80 cm length).

2.4.2.2    Small pets not included in the official classification of dangerous animals are allowed if they are transported in baskets, bags or cages properly sealed and not installed on a seat but on the lap of the person who carries them. They should in no way make the places dirty, or cause inconvenience to the travelers, or constitute a nuisance to them.

2.4.2.3    Dogs contributing to relief and public safety are allowed. They are muzzled and leashed (up to 80 cm in length) by the agent in mission.

2.4.2.4    Considering the three preceding paragraphs, the RTM can not be held responsible for the consequences of accidents that animals might be cause of, or for any damage that might be caused to them.
In addition, the owner will be held responsible for any damage they may cause to other passengers and / or materials, equipment and facilities of the RTM.
The owners of stray animals found on the network, including metro, will be held liable by the RTM to repair there prejudice consecutive to the operations of capture and impoundment, and taking account of any interruption when the presence of the animal has had to cause disturbance or interruption of the operation of one or more networks.

2.4.2.5    animals allowed on the networks in the assumptions and conditions of the first 3 paragraphs above, travel free.

2.4.2.6    Dogs competing in actions of RTM network security are allowed. They are muzzled and leashed (up to 80 cm in length) by the master in charge of network security activities authorized as such by the RTM to park and circulate.

2.5    Specific conditions relating to various objects and materials

2.5.1    Prohibitions

2.5.1.1    It is forbidden to bring in the rights-of-way, facilities and RTM vehicles, weapons, ammunition, hazardous materials (oxidizers, fuels, explosive, flammable, corrosive, toxic, poisonous, ...) and materials or objects whose detention is criminally prosecuted.

The ban on weapons does not apply to law enforcement officers when on duty or they move to get or come back from their place of work.

2.5.1.2    It is forbidden to access to rights-of-way, facilities and vehicles of the RTM with motorbikes, trolleys type "supermarket", as well as scooters, skateboards, skates, roller skates and similar equipment, including in connection stations overground.

2.5.2    Restrictions

2.5.2.1    Small hand luggage, provision trolleys, packages, suitcases,  transported by one person, are admitted if their largest dimension does not exceed
75 cm or in the case of long packages, vertically transported, the largest dimension of which does not exceed 2 meters and the other dimensions are less than 20 cm. They are carried free of charge and under the full responsibility of their owner.
The whole network bus, metro and tram operating personnel is entitled to refuse access if they are likely to constitute a hazard or accident, or inconveniencing or interfering travelers (especially when large crowds).

2.5.2.2    The baby strollers are allowed on the network and transported free if they are used to transport children.
In addition, to access the metro, they must be folded (the children reported) and stay until the output of said network.
The whole network bus, metro and tram operating personnel is entitled to refuse access if they are likely either to constitute a risk of accident, or inconveniencing or interfering travelers (especially when large crowds).

2.5.2.3    The skateboards, folding scooters, skates, roller skates and similar devices are only allowed on the network and transported free of charge if they are
hand-held from network access until leaving it.

2.5.2.4    In any case, the RTM can not be held responsible for damage caused by objects such as defined above.
In addition, the owner will be held liable for damages that these objects can cause to other passengers and / or materials, equipment and facilities of the RTM.

2.6    Specific conditions relating to wheelchair users

2.6.1    Tramway network
The tram network is accessible to wheelchair users, up to the number of placeholders available. Access to the train is made on same level as the docks. Places on board the trains are reserved. Other travelers liberate the placeholder they possibly occupy, help them ensure their access to platforms, and their circulation on the docks and in the trains.
Upon boarding, and if it was not done dockside, validation is performed by the device provided for this purpose in the immediate vicinity of the placeholder.
It is recommended that travelers position themselves back to the march.

2.6.2    Bus Network

For reasons of operational security concerning access to the bus by wheelchair users, the driver-receiver is authorized to operate the vehicle ramp allowing them to access in the event that, on the one hand, the bus has been arranged for this purpose, and secondly the spaces reserved or not are not already occupied by one or several wheelchair users, other passengers freeing the placeholders they possibly occupy.
Otherwise, access to the bus is not allowed, even if it has the icon with the reporting as to be accessible to wheelchair users.
It is recommended that travelers position themselves back to the march.

2.6.3    Metro Network

The existing metro network is not accessible to wheelchair users except the four new stations on line 1 commissioned in May 2010 (The Forage, Saint Barnabé, Louis Armand, Blancarde) and all those that will be commissioned later.
Within the meaning of the regulations relating to accessibility, metro trains today are not accessible to wheelchair users, because of their inner design and the existence of a gap and a step between them and the dock.

Given the foregoing, and in accordance with articles 45 of Law 2005-102 of 11 February 2005 and L 1112-4 of Ordinance No. 2010-1307 of 28 October 2010, adapted transportation equipment is available for wheelchair users (bus and tram networks in the conditions described above, and upon request transport service)

2.7    Operating hours
Hours of operation are displayed in stations and on the terminal poles and bus stations.
They are also available on the RTM website www.RTM.fr
Especially on the Metro, passengers should be particularly attentive to the hours of  passage of the last train in operation at the end of service.
In the event that they would cross the toll line even though the last train their sense of movement has already served the station, no request refund will be admissible.

ARTICLE 3: RULES OF SECURITY AND SAFETY, HEALTH AND CITIZENSHIP

3.1    In all cases, travelers must comply with the orders given directly by operations personnel or the personnel in charge of network security, or indirectly by means of an audible announcement or warning.

Except for the application of tougher general rules, their non-compliance by the traveler shall constitute a finable infringement characterizing an offense misconduct by one, no-liability of the RTM on accidents and damage that may result.

3.2    Rules of safety and security

3.2.1    General Provisions

In addition to the prohibitions imposed elsewhere by these regulations, it is forbidden to travelers, under penalty of offense:

3.2.1.1    From being in public places prohibited or reserved to the operator;
3.2.1.2    From degrading materials and equipment including fences, gates and art work;
3.2.1.3    From going up or down the vehicles other than the exits provided for that purpose or those of these issues identified by the operating personnel, and if
the vehicle is not completely stopped;
3.2.1.4    From putting an obstacle to the closing or opening doors or block the entrance and / or exit of vehicles;
3.2.1.5    From occupying seats abusively with effects, parcels, luggage or other objects;
3.2.1.6    From occupying a place not intended for passengers;
3.2.1.7    From mounting in the vehicle in violation of the indication "complete" given by the operating personnel;
3.2.1.8    From igniting any object or material;
3.2.1.9    From removing, soiling, damaging or impeding the proper functioning, of materials, equipment, facilities, signs, markings or RTM posters of any kind;
3.2.1.10    From using without probable cause alarm, or security, or emergency devices;
3.2.1.11    From Moving or changing the label or means of protection, permanent or temporary, installed by the RTM;
3.2.1.12    From taking any position that would interfere with the operation of vehicles, service personnel operating or movement of other passengers;
3.2.1.13    From making use in vehicles, facilities and rights-of-way of any sound instrument or device;
3.2.1.14    From climbing in any way whatsoever outside the vehicle on or off; 3.2.1.15    From sitting or lying on the ground;
3.2.1.16    From distributing leaflets, newspapers or advertising outside authorized by the RTM and the proof must be produced immediately upon request of operating personnel;
3.2.1.17    From making recordings, filming, photographing, vehicles, rights-of-way, facilities, operating staff and passengers, excluding authorized by the RTM and the proof must be immediately produced upon request of operating personnel;
3.2.1.18    From providing, renting or selling anything, and engaging in any advertising except by authorization of the RTM and the proof must be produced immediately upon request of the operating personnel;
3.2.1.19    From animating a show of any kind, except authorized by the RTM and the proof must be produced immediately upon request of the operating personnel;
3.2.1.20    From seeking to sign petitions, engaging in any propaganda, holding rallies, and generally disturb the travelers;
3.2.1.21    From practicing any form of begging;
3.2.1.22    From affixing in or on vehicles, rights-of-way, facilities, markings of any kind, printed or in manuscript, or leaflets, posters, tags or carved;
3.2.1.23    From practicing any game likely to disturb the tranquility of passengers or impede the operation;
3.2.1.24    From entering vehicles, rights-of-way, facilities dressed or adopting behavior that may disturb or bring a disturbing to public order.
In this regard, it is especially forbidden to travel or access to vehicles, facilities and rights-of-way bare torso and / or bare feet;
3.2.1.25    From parking improperly in vehicles, rights-of-way and facilities of the networks;
3.2.1.26    And more generally, from acts, actions, behavior or attitudes, prejudicing the safety and security of networks.

3.2.2    Special Provisions

3.2.2.1    Metro
In addition to the general provisions above, it is forbidden to travelers on the Metro network, under penalty of offense:

3.2.2.1.1    From going down on the tracks;
3.2.2.1.2    From accessing tunnels, track bridges, works of art which are not accessible to the public, and to walk in them, outside the instructions given by the operating personnel;
3.2.2.1.3    From waiting the arrival of the train by standing on the quayside, beyond the limit that the podo dactyl band is positioned on the ground along the quay;
3.2.2.1.4    From going down from the trains off the stations, assuming the doors are unlocked, and except instruction of operating personnel or security forces;
3.2.2.1.5    From bending and passing the arms outside the windows of trains (transom windows);
3.2.2.1.6    From going up or down the train from the moment the buzzer sounded announcing the closing of the doors;
3.2.2.1.7    From accessing to the platforms or leaving other than from the openings provided for this purpose. The no entry signs and direction signs must be strictly respected;
3.2.2.1.8    From opening without medical cause the cabinet equipping each station and containing a defibrillator;
3.2.2.1.9    From entering the cab of the train;
3.2.2.1.10    From throwing or dropping anything on and under the tracks and under and trains;
3.2.2.1.11    From using the communication doors between cars of the same train, except upon instructions of the operating personnel or security forces;
3.2.2.1.12    From penetrating and attempting to use the elevators marked "out of service";
3.2.2.1.13    From not holding the handrail escalator, and using these stairs other than standing on a step in their direction of operation.
It is also recommended for people wearing long and loose clothes to be vigilant to avoid any risk of tearing in the level of the moving parts of the escalator. It is forbidden to place any object or support shoe against the side edge of mechanical stair treads. In this regard, in addition to prohibiting access networks barefoot, wearing closed shoes are recommended when taking an escalator in operation. Accompanying travelers must hold the hand of young children and make sure they keep their distance from the mobile parts, including lateral edges, to avoid any possible risk of entrapment.
3.2.2.1.14    From attempting to open the doors of the trains outside the station stop;
3.2.2.1.15    From staying aboard the train beyond the terminus stations;
3.2.2.1.16    To retrieve fallen objects in areas inaccessible to travelers (roads, ditches, elevators or escalators, ...). These objects may only be retrieved by operating personnel, as appropriate against billing. In any case, the RTM can not be held responsible for their loss or degradation.

3.2.2.2    Tramway
In addition to the general provisions above, it is forbidden for passengers on the tram network, under penalty of offense:
3.2.2.2.1    From accessing tunnels and art works not accessible to the public, and to walk in them, except upon the instructions given by the operating personnel;
3.2.2.2.    From going down from the train out outages, in the event that the doors are unlocked, and except upon the instructions of operating personnel or security forces;
3.2.2.2.3    From going up or down the vehicle from the moment the buzzer sounded announcing the closing of the doors;
3.2.2.2.4    From accessing the docks or leave other than through passages provided for this purpose;
3.2.2.2.5    From entering the cab of the train;
3.2.2.2.6    From throwing or placing anything on the power lines, over or under the tracks, over, under and in the trains.

3.2.2.3    Bus

In addition to the general provisions above, it is forbidden for passengers on the bus network, under penalty of offense:

3.2.2.3.1    From going up or down the vehicles other than the stops materialized by a pole or shelters, unless requested by the operating personnel or security forces;
3.2.2.3.2    From boarding buses other than from the front door, except that the case referred to in 2.6.2 and vehicles including buses duly reported and that the design specifically provides other means of access;
3.2.2.3.3    From going down the front door excluding vehicles including buses duly reported and in which specific arrangement allows this method of descent;
3.2.2.3.4    From bending and passing the arms outside the windows of the bus;
3.2.2.3.5    From talking to the driver without the need during the travel of the vehicle;
3.2.2.3.6    From entering the cab of the vehicle;
3.2.2.3.7    From staying in the vehicle after the arrival to the terminus;
3.2.2.3.8    From throwing anything on, under and in the buses

3.3    Rules of hygiene and citizenship
In addition to the prohibitions imposed elsewhere by these regulations, it is forbidden to travelers, under penalty of offense:

3.3.1    To put your feet on the seats;
3.3.2    To smoke in vehicles, rights-of-way and facilities;
3.3.3    To spit in vehicles, rights-of-way and facilities;
3.3.4    To enter vehicles, rights-of-way and facilities in a state of notorious disease whose contagion is to be feared;
3.3.5    To enter vehicles, rights-of-way and facilities drunk and sell or consume any alcoholic beverage;
3.3.6    To abandon or discard in vehicles, rights-of-way and facilities, all papers (newspapers, packaging, tickets, ...), all solid waste or liquid or rubbish of any nature outside the bins provided for this purpose and located outside the vehicle;
3.3.7    More generally, by acts, actions or behavior, undermining the rules of hygiene, civility and etiquette commonly accepted that it’s respect contributes to the quality of collective transport.
3.4    In addition to civil and criminal consequences that may be incurred for non-compliance with the prohibitions set forth above, any traveler committing violation shall, upon request by the operating personnel, immediately leave the vehicle, the facility or right-of-way and in which he is not able to claim reimbursement or compensation.

3.5    Young children
Network access is prohibited for children under 6 years of age, unaccompanied by a person responsible to monitor and ensure compliance with the requirements of this Regulation.
The person in charge of the monitor must as much as possible hold their hand, especially in escalators on subway platforms, the arrival of bus or tram.

ARTICLE 4: SALES, USE AND CONTROL OF TICKETS

4.1    Fares

4.1.1    The terms and conditions of tickets and pricing applicable are defined by the Urban Community of Marseille Provence Métropole.

4.1.2    The terms and conditions of the tickets are brought to the attention of travelers in the disclosure documents available at reception points of metro stations, Espace Info (6 rue des Fabres, 13001 MARSEILLE), as well as on the RTM website www.RTM.fr.
The prices of tickets are brought to the attention of travelers by posting in subway stations and on the terminal poles and bus stations.
Rates are also available in the reception points of the metro stations, Espace Info (6 rue des Fabres, 13001 MARSEILLE), as well as on the RTM website www.RTM.fr.

4.1.3    Children under 6 years of age travel free and without ticket. They must be accompanied by a person responsible to monitor and they benefit from the effects of valid and validated ticket of the latter.

4.2    Purchase of tickets
Depending on their nature, the purchase of tickets can be made:
- On the ATM network as well as Metro and Tramway Espace Info (6 rue des Fabres, 13001 MARSEILLE), and occasionally in "Points of Sale" and designated as distinct from "Reception points" when they are in the Metro;
- With the authorized dealers;
-    Among bus drivers, upon boarding for the trip, travelers are then obliged to replenish;
-    On the RTM website www.RTM.fr (feature under development at the date of signature of this Order);
-    Near the "Companies Service" of the Commercial Division of RTM (6 rue des Fabres, 13001 MARSEILLE) for bulk purchasing by Companies,
Associations and Communities (communicable conditions upon request).

4.3    Validation of Titles
Validation is the conclusion of the contract of carriage and regularity of the trip. Only it constitutes:
- The right for transportation for the benefit of the traveler;
- The RTM obligations towards the traveler.

4.3.1    Titles should always be validated for each trip, including all correspondence:

- Regarding the Tramway:
Before (validators on the dock) or when access to the train (embedded validators);

- Regarding the Metro:

For crossing the line that is toll stations validators.
The use of validators equipped with anti-fraud gates shall be in accordance with the instructions recalled by equipping pictograms, including:
. Children under 6 years of age who thereby enjoy free transport, during the transition must be placed in front of and against the person who accompanies them.
. Objects transported and otherwise permitted by this regulation must be maintained against the traveler who carries them.
Travelers seeking, if any, passing off validator lines equipped with anti-fraud gates (folded strollers, luggage, ...) must apply to the operating staff through "videophone" equipment positioned nearby.

- Regarding the Bus:
Once access to the bus. The driver-recipient is entitled to refuse to carry a passenger stripped of the ticket, or possessor of a non-validated ticket.

4.3.2    As a magnetic ticket: Validation is performed by introducing, in the sense of reading in the validator, and acceptance of the validation by the latter;
In case of a transport ticket without contact: The validation is performed by approaching the title of the validator, and acceptance of validation by the latter.

4.3.3    The passage in front of validators implies requisition. Any traveler who will be found deprived of a valid and validated ticket after this passage will constitute an offense and will be found exposed to penalties.

4.4    Limitations of Use

It is forbidden to any traveler:
-    To give gratuitous or onerous previously validated transport ticket, the transport contract is not transferable;
- To give gratuitous or onerous registered transport title, which is strictly personal;
-    To sell onerously a not validated ticket, the RTM, it’s authorized dealers and other partners being duly reported are the only authorized to conduct operations of tickets selling;
- To use for transport a title acquired under the three conditions above.
In addition, any passenger traveling the Metro network will have to come out an hour and a half after the first validation of the transport used.

4.5    Control of tickets

4.5.1    Passengers are responsible for the perfect state of conservation of their transport ticket, control can be performed at any time.
4.5.2    Passengers are required to present their tickets spontaneously whenever required by the operating personnel:
- Regarding the Bus and Tram: In cars, up to the descent included;
- Regarding the Metro: In trains and inside the control area bounded by lines that are toll validators of the transport ticket, up to the exit of this zone included.

4.5.3    Verification of the validity of the transport ticket is performed by the operating personnel using a suitable device. This approved device, is regularly controlled. It is authentic.
The information recorded on the ticket is proof of transactions and justify the imputation on the initial value of the transport ticket.

4.5.4    When people are traveling in groups, the traveler who carries the collective transport ticket is deemed to have received and accepted mandate of other guest to fill in their name and on their behalf formalities of validation. Consequently, he (she) is personally and solely responsible for the execution of all requirements of validation and presentation of the ticket.

4.5.5    The traveler using a ticket issued on a discounted fare shall at all times be able to demonstrate its capacity to give proof of it being assigned to the benefit of the discount.

ARTICLE 5: ESTABLISHMENT OF FACTS AND PENALTY OF OFFENSES

Offenses of this present Public Regulation are reported by the operating personnel as well as police officers.

Such personnel and agents are authorized to stop any breach of this regulation. They can enjoin travelers who do not comply with requirements and prohibitions it enacts to leave vehicles facilities and rights-of-way without delay. They can also restrict them access.

5.1    Sworn operating personnel

Offenses of this present Public Regulation give rise to verbalization by sworn operating personnel, uniformed or civilian, as well as any agent of the police.
On request of the controlled passenger, sworn operating agent gives evidence of his habilitation, as evidenced by his swearing card.
Under the provisions of Section 5.2.2 below, sworn operating personnel are entitled to raise the identity and address of offenders to establish the report of offense.

5.2    Offenses and penalties associated

5.2.1    The traveler whose offense is not accompanied by aggravating circumstances such as for example the falsification of the ticket, the depredation of equipment, insult or threat to officer, refusal to comply, obstruction of control, violation of the rules of safety and security, can avoid criminal prosecution:
- By conducting immediately the paying of an inclusive indemnity at the rate in force. The sworn operating agent reporting delivers a receipt;
- By conducting, within the regulatory term from the date of the reported offense, the payment of the augmented inclusive indemnity of the procedure costs.
Time, place and terms of payment are shown on the report of offense issued to the passenger.

5.2.2    By default of payment on the field of inclusive indemnity, or if the offense is accompanied by aggravating circumstances, the sworn operating agent reporting is required to establish a report for a subsequent payment and according to the current scale. For this purpose, he is entitled to raise the identity and address of the offender and he is entitled to require the submission of any official document proving the identity of the latter. As necessary, he may require the assistance of a law enforcement officer authorized to audit or to perform identity checks.

5.2.3    Having been verbalized by report or by inclusive indemnity does not absolve the traveler to rectify the situation by paying the price of transport (validating a ticket) to continue his trip.

5.3    Claims and Lawsuits

Starting from the observation of the offense, the offender may, within regulatory term, make a protest with the RTM. This protest, accompanied by the report of the offense, will be forwarded to the Public Prosecutor by the RTM.

By default to pay or protest within the term, the report of offense is addressed by the RTM to the Public Prosecutor and the offender becomes liable to prosecution and strictly liable to an inclusive increased fine recovered by the Treasury.

5.4    Access to information

Information gathered by the sworn operating personnel is being computerized. In accordance with the law of 6 January 1978 modified, travelers have a right to access and rectify information concerning them.

To exercise this right and obtain personal information, concerned travelers should contact the Director of Security of the RTM, 178 Chemin Notre Dame de la Consolation, 13013 Marseille, 04 91 10 56 31.

ARTICLE 6: LOST, STOLEN, FOUND, ABANDONED OR LEFT UNATTENDED

6.1    Lost or stolen
RTM is not responsible for lost or stolen objects in vehicles, facilities and rights-of-way.

6.2    Lost and Found
Any object found by a passenger in a vehicle, on a right-of-way or in a facility of the  RTM networks must always be given to the Municipal Service of Lost and Found Marseille, 41 Bd Briançon, 13003 Marseille, and pursuant to Article 1 of the municipal order 2003-023.
In cases where the finder wishes to abandon the thing found thus expressly waive any right to claim the thing found, it has the possibility, in accordance to Article 15 of the decree, to put this thing to RTM in the reception points or metro Espace Info (6 rue des Fabres, 13001 Marseille), as well as to bus drivers.

6.3    Abandoned or left unattended objects
RTM may carry out or command the immediate destruction of abandoned or left unattended objects.
In the event that the property of the object being abandoned or left unattended is suspected or proved, the RTM could find the owner's responsibility to proceed the payment of damages it may have suffered, whether tangible or intangible.
In any case, the owner of an object destroyed after being unattended shall be entitled to compensation.

ARTICLE 7: SOUND AND CCTV PROTECTION, ACCESS TO INFORMATION

7.1    Principle

In accordance with authorizations which are issued within the framework of Law No. 95-73 of 21 January 1995 and its implementing regulations, vehicles, facilities and rights-of-way of the RTM are or may be equipped with CCTV and ambient sound.
Equipped vehicles, facilities and rights-of-way are announced using a poster or a sign located on the path taken by the traveler, positioned before the area covered by the system.

These records can be viewed by authorized personnel of the RTM, real-time or play-back.
It is forbidden to hide the field of cameras by any obstacle or to modify its framing.

7.2    Access to records

Anyone interested can contact the system manager to obtain access to records concerning it, that is to say, those on which it figures or can be heard.

7.3    Access to information

The request must be addressed to the Director of Security of the RTM, 178 chemin Notre Dame de la Consolation, 13013 Marseille, 04 91 10 56 31.

ARTICLE 8: COMPLAINTS

8.1    Conditions for admissibility of claims

To be valid, claims must be well founded and written.

It is expressly stipulated that the contract of carriage between the RTM and the traveler does not create other obligations for the RTM that for his proper carriage.
Therefore, events that may have caused safety prejudice to passengers can in no way be attributable to the RTM, the latter having any of the powers under the public security.

Interruptions, disturbances, traffic delay caused by any events with a character outside the control of the RTM can not justify indemnity compensation, by themselves or because of their consequences.

In addition to the disclaimers and limitations of the RTM otherwise set forth in this Public Regulation of operation, RTM shall in no case be liable for damages of any kind invoked by travelers during the use of automatic distributors of candy, drinks and photographs available to them in the network or in the connection metro stations overground.
It is the same relationship between travelers and commercial shops installed in connection stations overground and underground. Temporary occupants of the public domain, traders concerned only assume the responsibilities inherent in the exercise of their trade.

8.2    Details of claim

8.2.1    The claims, if they are intended to suggest any improvement or to report a perceived failure, and whether or not accompanied by a request of compensation can be made on paper or using the form available to travelers at points of reception of Metro stations, Espace Info (6 rue des Fabres, 13001 Marseille), the headquarters of the RTM (10-12, avenue Enclosed Bey, 13008 Marseille) or on the website RTM www.RTM.fr.

8.2.2    When not placed in the locations listed above, or on the website, claims must be sent by post to Direction Commerciale de la RTM, Service Relations Clients, 6, rue des Fabres, 13001 Marseille, or be sent by email to the following address:
relations.clientele@rtm.fr

8.2.3    Claims claiming compensation shall be admissible only if they are accompanied by proof of the quality of traveler, acquired by the existence of a contract of carriage, either by submitting the ticket or by any means evidencing payment of the price of the course and the reality of travel invoked.

ARTICLE 9: ADVERTISING AND EFFECT OF THIS REGULATION

9.1    In addition to its extracts displayed in vehicles and facilities of the RTM, this Public Regulation of Operation is available in its entirety on the Website www.RTM.fr.
It can also be sent by post, in its entirety, by sending a request to the Director of Security of the RTM, 178 chemin Notre Dame de la Consolation, 13013 Marseille, 04 91 10 56 31.

9.2    This Public Regulation of operation takes effect on the date of signature of this Order, Order No. 98-004 of 15 January 1998 is repealed on the same date.

ARTICLE 10 :

The Secretary General of the Prefecture of the Bouches-du-Rhône,
        President of the Urban Community of Marseille Provence Métropole,
        The General Director of the Régie des Transports de Marseille
        The Departmental Director of Territoires et de la Mer

Are responsible, each in his case, of the implementation of this Order that will be published in the collection of administrative acts of the State.

Marseille, January 12, 2012
                                    For the Prefect
                                    The Secretary General
                                    Jean-Paul CELET